Big Boss Interview is where the most high-profile chief executives and entrepreneurs come to give you their insights and experiences of running the UK's biggest and well-known businesses. The series is presented by Sean Farrington, Felicity Hannah and Will Bain, who you'd normally hear presenting the business news on BBC Radio 4's Today programme as well as BBC 5live's Wake Up To Money. Each week they'll be finding out just what it takes to run a huge organisation and what the day to day challenges and opportunities are. A new episode will be dropping every Friday morning, and you can get in contact with the team that makes it by emailing bigboss@bbc.co.uk
Big Boss Interview is where the most high-profile chief executives and entrepreneurs come to give you their insights and experiences of running the UK's biggest and well-known businesses. The series is presented by Sean Farrington, Felicity Hannah and Will Bain, who you'd normally hear presenting the business news on BBC Radio 4's Today programme as well as BBC 5live's Wake Up To Money. Each week they'll be finding out just what it takes to run a huge organisation and what the day to day challenges and opportunities are. A new episode will be dropping every Friday morning, and you can get in contact with the team that makes it by emailing bigboss@bbc.co.uk
Jo Whitfield, in her first chat since becoming Chair of the British Retail Consortium, tells Sean Farrington how she ended up hat the organisation after a career spanning some of the High Street's biggest businesses. She shares why it’s such an important time for retail, and talks about how the sector’s changing—thanks to online shopping, social media, and shifting customer habits—and how retailers are adapting. Jo dives into the pressures businesses face, especially around business rates and taxes, and calls for a fairer system that doesn’t penalize physical stores. There’s also a look at how supermarkets, independents, and online influencers all play a role in today’s retail ecosystem. Jo reflects on being the BRC’s first female chair and why diversity in leadership—across gender, ethnicity, and background—matters for the future of retail. She also touches on tech, AI, and how retail offers flexibility and opportunity, especially for women, whilst on safety, she highlights rising retail crime, the risks to staff and delivery drivers, and what the industry and government are doing about it. Cybersecurity is another hot topic, with Jo stressing the need for constant vigilance and investment.
01:26 Joe Whitfield’s career and appointment as Chair of the British Retail Consortium 03:51 Transformation and challenges in the retail sector 07:40 Impact of business rates, taxation, and the upcoming budget on retailers 14:31 Role of large supermarkets, independent retailers, and online influencers 19:58 Inclusion and diversity in retail leadership 23:41 Women’s careers, technology, and AI in retail 25:23 Retail crime, safety for workers and delivery drivers 32:33 Threats of cyber crime and security in retail
(Picture: Getty)
Presenter: Sean Farrington Producer: Angus Tiffin Editor: Henry Jones