In this special episode, the tables turn as Beyond the Wrench host Jay Goninen takes the hot seat! Guest host and longtime friend Josh Arnold, a technician himself, interviews Jay about his roots in the family auto shop, the journey to co-founding WrenchWay, and his favorite memories from the last five years of hosting Beyond the Wrench. Check out the full video version of the podcast on YouTube! About the Episode Host: Josh Arnold, Subaru Senior Master Technician, Connect on LinkedInGuest:...
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In this special episode, the tables turn as Beyond the Wrench host Jay Goninen takes the hot seat! Guest host and longtime friend Josh Arnold, a technician himself, interviews Jay about his roots in the family auto shop, the journey to co-founding WrenchWay, and his favorite memories from the last five years of hosting Beyond the Wrench. Check out the full video version of the podcast on YouTube! About the Episode Host: Josh Arnold, Subaru Senior Master Technician, Connect on LinkedInGuest:...
When Service Advisors Put Technicians First, Everyone Wins
Beyond the Wrench
1 hour 1 minute
2 months ago
When Service Advisors Put Technicians First, Everyone Wins
Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front. Check out the full video version of th...
Beyond the Wrench
In this special episode, the tables turn as Beyond the Wrench host Jay Goninen takes the hot seat! Guest host and longtime friend Josh Arnold, a technician himself, interviews Jay about his roots in the family auto shop, the journey to co-founding WrenchWay, and his favorite memories from the last five years of hosting Beyond the Wrench. Check out the full video version of the podcast on YouTube! About the Episode Host: Josh Arnold, Subaru Senior Master Technician, Connect on LinkedInGuest:...
