Guest

• Alice Bonner, PhD, RN, FAAN, Senior Advisor on Aging, Institute for Healthcare Improvement (IHI)

“What Matters to You?” is a simple question to ensure person-centered care. Using it can create deeper personal connection between clinicians, patients and patients’ families leading to more meaningful care plans. Dr. Alice Bonner of the Institute for Healthcare Improvement discusses how this question has spawned multiple initiatives designed to drive shared decision-making across all healthcare settings.

Key Topics

• Introducing our guest, Alice Bonner, PhD, RN, FAAN, Senior Advisor on Aging, Institute for Healthcare Improvement (IHI) (1:32)
• The difference between “what matters to you?” and “what’s the matter with you?” (3:25)
• A theme in patient feedback across settings (4:41)
• The vulnerability of the patient role (6:12)
• Drivers of patient-centered care (10:24)
• The impact of telehealth (13:03)
• National organizations engaged with this idea (15:48)
• The Conversation Project (17:10)
• Measuring the impact (21:48)
• Integrating with your quality program (24:30)
• “It’s not a heavy lift.” (26:17)

Referenced in this podcast

Barry, Michael J., Edgman-Levitan, Susan. (2012) Shared Decision Making – The Pinnacle of Patient Centered Care. New England Journal of Medicine, 366, 780-781.
What Matters to You?
What Matters(IHI website with resources)
The Conversation Project (IHI website with resources)
Center to Advance Palliative Care (Eliciting Patient Priorities via Telehealth)
Ariadne Labs

Dr. Bonner can be reached at abonner@IHI.org.

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