Guests

• English National Opera
• Josh Wilda, Chief Information Officer, Metro Health – University of Michigan Health
• Doug Lang, Vice President for Client Growth, Health Recovery Solutions
• José Domingos, President and CEO, ACHC

If there has been a silver lining to the pandemic, it’s the innovative solutions that people have found to maintain connection. In this episode of Beyond the Standard, we share the collaboration between the English National Opera and the British National Health Service to support post-acute COVID patients as they learn to manage respiratory symptoms and anxiety using vocal technique inspired by professional singers. Angela FitzSimmons also speaks with a hospital CIO about his approach to digital strategies to increase patient access to care, an executive with a company focused on remote patient monitoring, and ACHC’s CEO on recognition for telehealth programs.

Key topics

• Opera and telehealth 0:40
• “Remember to breathe.” 3:28
• Sheeba and Richard share lessons learned 4:40
• “Our relationship with HFAP has always driven what we need to be.” 6:54
• Telehealth success with COVID 12:19
• HRS origin story 25:45
• “A great way to stay engaged and ultimately lower hospitalizations and readmission rates.” 27:45
• HRS/ACHC partnership 30:45
• “The best and quickest medical experience I’ve ever had.” 34:05
• The impact of COVID 36:52
• Implementation of virtual surveys 39:53
• Benefit to patients 41:07
• Accreditation can have a significant impact on telehealth 42:26
• “Organizations that are doing it right stand out.” 44:48

Learn more at achc.org and at hfap.org