In Episode 16 of "Connect the Dots," Chris Bryce hosts Janice Lee, partner at Dotfusion, to explore the hidden challenges of digital delivery. Janice emphasizes the critical role of communication in managing large-scale digital projects, highlighting the need to engage stakeholders early and transparently convey complex technical details to non-technical audiences like marketers and executives. She discusses understanding total project costs, including change management and team training, and provides insights on balancing technical expertise with human connection. The conversation offers strategies for overcoming communication gaps and ensuring successful project outcomes in a digital-first world.