What if the key to controlling workers’ comp costs isn’t cutting care, but doubling down on the human element?
Marc Cunningham interviews Tamara Johnson, Vice President of Claim Cost Control at Lockton, about how communication and compassion are transforming workers’ compensation outcomes. Tamara shares how strategies like injury counseling, supervisor training, and early interventions create better recoveries for employees while reducing costs for employers. They also explore how AI and compliance considerations are reshaping the future of claims management.
In this Episode:
- Why emphasizing communication and empathy leads to faster employee recovery and lower claim costs.
- The role of injury counselors and supervisor engagement in preventing litigation.
- How AI, data analytics, and ADA/EEOC compliance are changing the landscape of claims management.
