The Call That Changed a Career in Claims

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Beyond the Claim

Broadspire

35 episodes

5 days ago

Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.

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The Call That Changed a Career in Claims

Beyond the Claim

23 minutes

3 weeks ago

The Call That Changed a Career in Claims

What happens when a career built on claims and compliance turns into a mission to reshape the future of workers’ comp? Carlos Luna believes the answer is found in people, purpose, and bold new ideas.

At WCI in Orlando, Marc Cunningham sits down with Carlos Luna, founder and CEO of Luna Link, to talk about his 20-year journey from the claims desk to entrepreneurship. Carlos shares the moment that gave him a deeper purpose for his work, why he launched Luna Link as a new model for connecting buyers and vendors, and how he sees the role of data, technology, and mentorship shaping the industry. This conversation brings forward the human side of leadership while tackling some of the biggest questions facing workers’ comp today.

In this episode:

How a single call from an injured worker changed Carlos’s perspective on insurance
The Costco-inspired model behind Luna Link and why it matters for claims leaders
Balancing AI, people, and mentorship to build a more resilient industry