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Beyond the Claim
Broadspire
35 episodes
5 days ago
Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.
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Business
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All content for Beyond the Claim is the property of Broadspire and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.
Show more...
Business
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Empathy-Driven Case Management: Rethinking Approaches to Employee Care
Beyond the Claim
15 minutes
1 year ago
Empathy-Driven Case Management: Rethinking Approaches to Employee Care
This week, host Marc Cunningham speaks with Kara Sepulveda, Senior Corporate Risk & Insurance Manager at Lithia, whom he caught up with at RIMS RISKWORLD 2024. Kara shares her thoughts on employee care, industry misconceptions, and the strategic role of case management—particularly her commitment to proactive communication and continuous training in order to prevent client dissatisfaction and enhance relationships.

Join us as we discuss:
  • How proactive problem-solving from account managers positively impacts client retention
  • Using field case managers early in an injury claim process
  • The role of personalization when engaging with injured employees
Beyond the Claim
Beyond the Claim is a show for inquisitive Risk & Claims Management professionals curious about the latest industry trends, winning strategies and stories from influential leaders. Each episode contains valuable tips, insights, lessons learned, and the stories that matter from the most influential leaders in the industry. If you’re eager to learn everything you can to meet the demands of today’s claims landscape — and enough to be ready for tomorrow’s — then you’ve come to the right place.