Just how valuable is the human touch? And how necessary is it? More and more, it seems like the winning recipe for success in the Risk & Claims Management industry involves harnessing cutting-edge trends and technology without making your clients or team members feel like they’re dealing with an organization run by analytics and machines. It’s a challenge—but also an opportunity.

On today’s episode, we’re joined by Crystal Sanderson, National Director of Strategic Partnerships and Placement at McGriff Insurance. Crystal harnesses more than two decades in the insurance industry—as well as experiences in many different areas—to continuously redefine and sharpen what effective internal collaboration and client support looks like.

Join us as we discuss:

• The role of market dynamics and internal company culture in shaping strategic vision.
• How unifying cultures and expanding into new industry verticals can excite and rejuvenate an organization.
• The value of non-linear career growth and exploration.