Legacy CPQ Systems Cause ISP Headaches

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Beyond the Cable with Brad Randall

Broadband Communities

46 episodes

2 days ago

Beyond the Cable covers the broadband industry and how it's changing America.

Technology

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Beyond the Cable covers the broadband industry and how it's changing America.

Technology

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Legacy CPQ Systems Cause ISP Headaches

Beyond the Cable with Brad Randall

16 minutes 41 seconds

1 week ago

Legacy CPQ Systems Cause ISP Headaches

Legacy configure price quote (CPQ) systems cause headaches for ISPs, but the right CPQ system can be a game changer for ISPs on the margins.

We spoke with Sean Casey, the SVP of product management at CSG, on a recent episode of Beyond the Cable about how the right CPQ solution can make or break an ISP's bottom line. Casey said traditional CPQ systems just don't provide the type of support needed when it comes to provisioning and management service level agreements (SLAs).

He said automation and rapid enablement is key to customer satisfaction.

"The traditional CPQ systems just don't provide that," Casey added.