Great Customer Service: No Longer an Option for ISPs

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Beyond the Cable with Brad Randall

Broadband Communities

46 episodes

2 days ago

Beyond the Cable covers the broadband industry and how it's changing America.

Technology

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Beyond the Cable covers the broadband industry and how it's changing America.

Technology

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Great Customer Service: No Longer an Option for ISPs

Beyond the Cable with Brad Randall

20 minutes 59 seconds

2 months ago

Great Customer Service: No Longer an Option for ISPs

Mark Campagna, the CEO of gaiia, says ISPs who don't adopt software technology offerings that can help enhance efficiencies may face extinction. In this episode of Beyond the Cable, Campagna talks about how technology is evolving to help ISPs offer great customer service, something he says is a massive differentiator in a crowded marketplace.