In this Beyond the Broom episode, Paul Greenland, a seasoned expert in the commercial cleaning industry, shares his journey from growing his family business to launching Ikigai Management Consultants. He discusses the company's focus on managing back-office operations for facility service contractors, offering fractional C-suite services to smaller businesses. Paul emphasizes the importance of coaching and mentorship, the role of AI in the industry, and the evolving demographics within the BSC sector. He also highlights Ikigai's client engagement process, which includes strategic planning and addressing various business challenges, and their innovative marketing and sales management strategies. The episode provides valuable insights into managing and growing commercial cleaning businesses in a dynamic market.