In this episode of Beyond the Brand, Adam Wright and Matt Huntly sit down with Sara Gordon, general manager at Zoe and a specialist in brand positioning and growth.
From helping scale Bloom & Wild to advising global health tech teams, Sara shares how customer insight, clear positioning, and emotional relevance drive long-term success. This one’s full of smart, practical thinking about what really makes brands grow.
Key takeaways
▶ Positioning isn’t a tagline; it’s how your brand helps people make progress in their lives.
▶ Jobs to be done interviews are vital to uncover real customer motivations and struggles.
▶ Brands that win focus on emotional needs as much as rational ones, especially in crowded markets.
▶ Founders who talk to customers regularly build stronger products, teams, and cultures.
▶ True brand strength comes when positioning informs product, pricing, messaging, and market fit.
Why listen
▶ Get a clear, practical breakdown of how to run a jobs-to-be-done process.
▶ Hear behind-the-scenes stories from Bloom & Wild and Zoe’s growth journeys.
▶ Learn why positioning is central to commercial success, not just brand awareness.
▶ See how AI is reshaping customer research, and where it helps (and where it doesn’t).
Links & resources
▶ Sara Gordon on LinkedIn
▶ Zoe website
▶ Daily 30 from Zoe
▶ Jobs to be Done theory
▶ Zoe podcast
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