Lemonade are world record holders at settling claims quickly, just two seconds from submission to settlement. So how can insurance companies be better at settling claims than the fastest in the business?

In this episode, we explore whether speed is everything when it comes to claims settlements, how to understand a market leaders strengths and weaknesses and how to take inspiration from the big wide world, to develop a claims service that's truly differentiated.

Some important notes for this episode:

Download both the business model canvas, and the customer problem canvas mentioned here:

https://ninety.com/tools.html

Download the book discussed, Talking to Humans, here:

https://www.talkingtohumans.com/download.html

Finally, get in touch with us by emailing nick.reed@ninety.com. or toby.harvey-scholes@ninety.com