Today, we’re tackling a question that every leader and manager is asking: how do you make AI practical and usable for the people actually running your operations — the leaders who aren’t coders and the teams on the shop floor? Hoping to help us tackle this question is today’s guest, Derek Crager. Derek is the founder of Practical AI and creator of Pocket Mentor which happens to be the world’s first voice-accessible, industry 4.0 - customer support system. In this episode, we’ll explore how voice-first AI is reshaping industrial support, transforming knowledge transfer, and making AI a tool everyone can actually use.

Rapid-fire recommendations

• Software: ChatGPT the project mode
• Book: The Journeyer by Gary Jennings
• What is the most valuable lesson about building a business: You can’t do it alone. You need partners and help. They will understand your "missing link" and cover the additional skill sets you lack.
• Key takeaway: Don’t be afraid of AI. Understand that there are ways to implement AI that don’t cost capital expenditure.