Words matter. In this episode I sit down with Cathy Harris, founder of memo, to unpack why editorial quality is a business advantage — not a nicety. Cathy left the classroom to build a specialist proofreading, editing and training service that helps organisations communicate with clarity, protect reputation, and convert ideas into action.

We talk about how teams can get consistent voice across channels, why AI tools increase the need (not reduce) human editing, and the simple processes that stop sloppy copy from costing time and trust. If you send emails, proposals, or reports for a living, this conversation will change how you think about every sentence you publish.