In this episode, I sit down with Pete Colby, founder of Pragmatism (UK) and an expert in workplace mediation — helping businesses turn conflict into collaboration.

We unpack:

• Why traditional HR approaches often make conflicts worse, not better
• How to spot early warning signs before relationships fracture
• What mediation really looks like — and how it saves companies time, trust, and turnover
• The emotional intelligence leaders need to handle difficult conversations effectively

Pete shares real stories of rebuilding teams, lessons from years of conflict resolution, and how genuine listening can transform any organization.

If you lead people, manage teams, or want to create a workplace where conversations replace confrontation — this episode is for you.