In this episode of Beyond Banking by CBD Talks, host, Brett King, interviews Jim Marous, a top 5 retail banking influencer, global speaker, podcast host, and co-publisher at The Financial Brand. They explore the transformative power of digital technologies in reshaping branch banking and enhancing customer experiences, delving into the critical role of leadership in driving digital innovation within the banking sector, underscoring the necessity for management to embrace change and adapt strategies to stay ahead. The discussion highlights the growing importance of sustainable finance products, emphasizing the need for Relationship Managers to confidently articulate the benefits of these offerings, illustrating a shift towards more responsible and sustainable banking practices. Get ready for a forward-thinking conversation on banking, branches, and the digital horizon.