In the nanosecond after hearing the mayday, Castle Rock (Colorado) Battalion Chief Eric Morgenthaler went from “Is this really happening?” to “I know what I need to do.” His crew had trained repeatedly on scenarios just like this — a firefighter through the floor. Morgenthaler shares a play by play of the mayday as well as his command mindset throughout the event. Additionally, Castle Rock Fire & Rescue has developed an after-action review and video so others can learn lessons and best practices from the incident. Watch: Firefighter Mayday – After Action Review video Download: 1907 Tee Lane Mayday AAR Fire Command Ready: Building Bench Strength Sponsor shout-out: This episode of the Better Every Shift Podcast is sponsored by Pulsara. Whether replacing radio reports, alerting specialty teams, or managing mass-casualty incidents, Pulsara simplifies communication. One Tool. Every Day. Regardless of Event. Learn more at Pulsara.com.Enjoying the show? Email bettereveryshift@firerescue1.com to share your feedback.