Episode 5 - Adapting Customer Service to Build Trust in a Rapidly changing Landscape

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Better By Voice

VERSA

12 episodes

2 days ago

A podcast by VERSA. The world's leading voice and conversational design agency.

Technology

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All content for Better By Voice is the property of VERSA and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

A podcast by VERSA. The world's leading voice and conversational design agency.

Technology

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Episode 5 - Adapting Customer Service to Build Trust in a Rapidly changing Landscape

Better By Voice

30 minutes 54 seconds

5 years ago

Episode 5 - Adapting Customer Service to Build Trust in a Rapidly changing Landscape

This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's virtual assistant.

John Maeda's CX Report: https://cx.report/2020-cxreport/#summary

We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at:

Alex.murrey@versa.agency

Russ.whitman@versa.agency

usa@versa.agency