In this episode of Beneficial Intelligence, I discuss other people's failures. They can affect you, as the recent Amazon Web Services outage showed. Cat owners who had trusted the feeding of their felines to internet-connected devices came home to find their homes shredded by hungry cats. People who had automated their lighting sat in darkness, yelling in vain at their Alexa devices for more light. More serious problems also occurred as students couldn't submit assignments, Ticketmaster...
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In this episode of Beneficial Intelligence, I discuss other people's failures. They can affect you, as the recent Amazon Web Services outage showed. Cat owners who had trusted the feeding of their felines to internet-connected devices came home to find their homes shredded by hungry cats. People who had automated their lighting sat in darkness, yelling in vain at their Alexa devices for more light. More serious problems also occurred as students couldn't submit assignments, Ticketmaster...
In this episode of Beneficial Intelligence, I discuss gaming the metrics. We measure things to be able to manage them. But when we start using metrics to reward individual employees and teams, people will start gaming them. Newton's third law for business says that for every system the organization implements, the employees will implement an equal and opposite workaround that negates the system. Amazon is managing a huge workforce of delivery drivers. To ensure they drive safely, they ...
Beneficial Intelligence
In this episode of Beneficial Intelligence, I discuss other people's failures. They can affect you, as the recent Amazon Web Services outage showed. Cat owners who had trusted the feeding of their felines to internet-connected devices came home to find their homes shredded by hungry cats. People who had automated their lighting sat in darkness, yelling in vain at their Alexa devices for more light. More serious problems also occurred as students couldn't submit assignments, Ticketmaster...
