Dr Chris Turner is a consultant in Emergency Department at University Hospital, Coventry and co-founder of Civility Saves Lives. Chris has been a friend of Learning from Excellence for years, and he is the co-host of this podcast and our LfE conferences.  This episode of the podcast is a recorded conversation with Chris, talking to us from the recent Civility Saves Lives community event in Birmingham.  In this conversation we discuss the activities of the CSL community; how to avoid judgement when witnessing poor behaviour in the workplace; an overview of normative ethics and how this can help us understand behaviours; and a practical approach to provide feedback to a peer about poor conduct.  Chris cites the work of Jerry Hickson and the "coffee conversation", and reminds us of the "Baverstock manoeuvre", credited to Dr Anna Baverstock - another friend of LFE!