Doctor Dan Jones is a cognitive psychologist at Reading University.  Dan has been involved in the LFE community for many years.  He has studied LFE in healthcare, and has implemented LFE in an academic setting in his university.  In this conversation (recorded live at our monthly LFE community call) we discuss Dan's recent paper on staff perceptions of LFE in the hospital setting, along with a host of other related topics including the negativity bias, the impact of public vs private positive feedback, the differences between written and verbal feedback, the pros and cons of standardisation of LFE, the problems with defining excellence, Dan's experiences of implementing LFE in a university setting, and other topics.