This episode is a recording of our conversation with Janet Leighton, the "Director of Happiness" at Timpson's. In this conversation, Janet and Adrian discuss the origin of this role and what it involves, as well as many of the initiatives Timpsons have put in place to support their staff. They also discuss the Happy Index: Timpson's only Key Performance Indicator (KPI). Although Timpson's is a private company, we think there is much we can learn and apply from their approach to working in the NHS. It is clear that Timspons's promote staff autonomy, recognise and appreciate success, and offer support to staff during challenging times. It sounds like a good place to work.