Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
18 episodes
15 hours ago
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
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The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
47 minutes
1 year ago
The Human Side of Digital Transformation
In this series we'll be chatting to Adam Hepton, People Experience Lead at Tombola and James Locker, Club Exec at AND Digital. In this insightful conversation, Adam and James draw from their extensive experience in driving cultural and transformational change and putting people at the heart of transformation.We'll be talking about the nuances of digital leadership as they explore the challenges and triumphs of upskilling, onboarding, and various people-related elements. Uncover and learn the ...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
