Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
18 episodes
13 hours ago
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
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The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
Putting the Customer Experience at the Heart of Digital Transformation
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
52 minutes
2 years ago
Putting the Customer Experience at the Heart of Digital Transformation
Welcome to Being a Digital Leader: the good, bad, and ugly of Digital Transformation. - Episode 2. Today, we have Mark Gilliver, Chief Growth Officer, and Katie Pender, Managing Director, from Target Group. In this episode, we explore how Target Group transformed and disrupted the mortgage market by focusing on customer experience in digital transformation - putting customers at the heart of every part of the journey. In this heartfelt discussion, they reveal their battle-tested s...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
