Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
AND Digital
18 episodes
3 weeks ago
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
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The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
35 minutes
2 years ago
My Digital Journey - Liam Dyson, ASDA
For our first ever podcast we're delighted to be joined by Liam Dyson, Digital Product & Design Director at Asda.If you’ve experienced the eCommerce offering at Asda or George, you’ll know Liam’s work. He’s responsible for their services and features, having joined the company earlier this year following a decade in telecoms with the likes of Plusnet, EE and BT. We’ll be exploring Liam's role and his journey to becoming a digital leader with Liam, asking him about his remarkable moments, ...
Being a Digital Leader - the Good, Bad AND Ugly of Digital Transformation
The gap between what customers expect and what businesses actually deliver is widening, costing companies millions in lost revenue. In our recent panel, Alex Comyn (AND Digital), Catriona Morse (Royal London), Tim Mason (the pioneer of Tesco Clubcard and CEO Eagle Eye) and Rich Bovey (Chief of Data, AND Digital) explore this costly disconnect and offer practical remedies. Over half of the 250 business leaders we surveyed say poor customer experience has already cost them millions, and a simil...
