Behind the SME with Nicole Spencer, MD of RMC & Board Member at FESPA UK

From navigating self-doubt at breakfast in a room full of technical jargon, to earning respect and building trust as a new face in the factory, Nicole shares how humility, curiosity, and grit have shaped her leadership journey.

In this episode of Behind the SME, Nicole unpacks how “knowing nothing” became her secret weapon, why the act of asking “why?” matters more than knowing the answer, and how she’s championing change across both her business and the global print industry.

🔎 We cover:

• How starting as an outsider became a surprising leadership advantage
• Lessons from the hardest moments: admitting ignorance and embracing vulnerability
• Why curiosity (and the Ted Lasso credo: be curious, not judgmental) is a leadership superpower
• Changing perceptions: how print shapes daily life more than we realise
• Creating opportunities when none exist, and stepping into them

Whether you’re leading a team, trying to be more authentic at work, or just looking for ways to turn uncertainty into strength, this episode is full of real stories, honesty, and leadership wisdom from someone who’s learned it all the hard way.

Like what you hear? We'd love to know!

📩 Contact us: hello@behindthesme.co.uk

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