Managing staff can make or break your pharmacy, and I've learned that the hard way.

In this episode of Behind the Counter: Pharmacy and Beyond, I open up about the toughest staffing mistakes I've made: from hiring people who weren't the right fit to losing some of the best team members we ever had. I share what went wrong, what it cost us, and how we rebuilt with purpose.

Inside this episode:

✅ Why "everyone is replaceable" is a dangerous myth

✅ How poor accountability shaped our company culture

✅ The role of "burden bearers" and how to protect them

✅ My three biggest staffing mistakes (and what I'd do differently)

✅ The team balance every pharmacy business needs: visionaries, doers, & fixers

Whether you're building a pharmacy team or struggling with staff management, this episode will challenge your thinking and give you tools to build a stronger business.

🎧 Listen now and don't forget to follow @_BTCPodcast on all platforms.