How Can I Offer A Personalised Guest Experience Without Burning Out?-096

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Bed, Breakfast & Business

Gerry MacPherson

96 episodes

3 days ago

Welcome to the 'Beds, Breakfasts, & Business' Podcast! - the delightful corner where bed and breakfast enthusiasts rendezvous for tips, tales, and tete-a-tetes! Each week, we fluff up the pillows, brew a fresh pot of tea, and delve into the enchanting world of B&Bs. Oh, the joys of homemade scones, personalized decor, and those oh-so-unique guest requests! But let's face it - it's not always sunny-side up in our B&B journey. From managing the breakfast rush, to handling that charming but oh-so-noisy antique plumbing, or striving for that sparkling online review – we've been there, and we FEEL you! Navigate the beautiful, bustling, bed-making world of B&Bs with us. As we sift through questions, and sprinkle in some laugh-out-loud moments from every corner of this special universe. Trust us, you're in for some comforting company and surprising solutions. We also value your time, so each episode will be concise, straight to the answers without all the fluff. So, whether you're listening while flipping pancakes, or taking a well-deserved break on that oh-so-comfy porch swing, the ‘Beds, Breakfasts, & Business' Podcast! promises a weekly dose of fun, wisdom, and a whole lot of heart. Welcome aboard our global B&B journey! Brew, listen, and be bedazzled. This is the 'Beds, Breakfasts, & Business' Podcast!. And now, let's turn the page to our next chapter of delightful discoveries!

All content for Bed, Breakfast & Business is the property of Gerry MacPherson and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business,

Management

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How Can I Offer A Personalised Guest Experience Without Burning Out?-096

Bed, Breakfast & Business

6 minutes

2 weeks ago

How Can I Offer A Personalised Guest Experience Without Burning Out?-096

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

How to Add Personal Touches That Don’t Eat Up Your Time

Running a B&B doesn’t mean running yourself ragged. In today’s episode, we break down the top ways to create warm, memorable moments for guests—without losing hours each week. From handwritten notes to pre-baked cookies and smart automations, this one’s packed with practical gold.

🎧 Tune in now and learn how to rotate guest experiences that feel personal, save time, and boost reviews.

⏱️ TIMESTAMPS
0:00 – Welcome + Episode Teaser
1:20 – What Makes a Touch “Personal”?
3:00 – The Power of Batch Notes
4:50 – QR Code Hacks
6:45 – Creating Atmosphere with Scent & Sound
9:00 – One Email to Rule Them All
12:00 – Weekly Rotation Calendar
14:00 – Final Thoughts + Takeaways

#GuestExperience #BedAndBreakfastTips #BnbOwners #HospitalityHacks #GuestExperience #SmartHospitality #BnbMarketing #TimeSavingTips #BnbLife #SmallBusinessHospitality #BnbAutomation

⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://bedsbreakfastsbusiness.com/2025/10/how-can-i-offer-a-personalised-guest-experience-without-burning-out-096

📘 Grab your copy of the “Your B&B Starter Blueprint”!
https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download

You’ll find more tools, templates, and scripts in the full course:
👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfast
https://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfast

Join one of our groups
LinkedIn — https://www.linkedin.com/groups/8892038/
Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusiness

Say hi on social
Facebook: https://www.facebook.com/bedsbreakfastbusiness/

LinkedIn: https://www.linkedin.com/company/beds-breakfasts-business

Instagram — https://www.instagram.com/bedsbreakfastsandbusiness

BlueSky — @bnbprotips.bsky.social‬‬‬

Listen to The Hospitality Property School PODCAST here
https://keystonehpd.com/bedbreakfastbusinesspodcast

YouTube
https://www.youtube.com/@BedBreakfastBusiness

A Division of Keystone Hospitality Property Development