Welcome to another episode of Bed & Butter, your go-to podcast for all things hospitality. We have a riveting conversation with industry leader Matt McClelland. Matt spent over 26 years with the renowned Concord Hospitality Group and recently became Chief Operating Officer of OTO Development, part of The Johnson Group, an award-winning hotel development and hospitality management company. He tells his inspiring tale—from a front desk clerk in Des Moines to helming one of the most prestigious hospitality groups in America. In this episode, Matt highlights the importance of relationships and quality service in the food and beverage sector. He unveils his personal philosophy of success, interwoven with heartfelt anecdotes of his journey - exploring themes of passion, kindness, respect, and enjoyment of work. Delving into various aspects of leadership, the discussion sheds light on the power of empathy, consistency, and personal touch. Moreover, it emphasizes the role of effective organization, detailed planning, and a forward-thinking approach in maintaining a vibrant work environment. Through a candid dialogue on industry trends, Matt cautions about the risks of over-reliance on artificial intelligence. Fierce moments from his personal life, including battles with health issues and tragic loss, serve as a powerful testament to his resilience and gratitude. This episode is a must-listen for those seeking to excel in the hospitality sector and cultivate an empathetic leadership style. It is infused with invaluable insights and lessons from a highly successful, seasoned industry veteran. Tune in to learn, be inspired, and reshape your outlook for success.