The Becker's Healthcare Podcast is devoted to the people who power U.S. healthcare. Four new 15-minute episodes are released daily containing industry news, analysis and thought leadership from powerful healthcare decision-makers.
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The Becker's Healthcare Podcast is devoted to the people who power U.S. healthcare. Four new 15-minute episodes are released daily containing industry news, analysis and thought leadership from powerful healthcare decision-makers.
Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency
Becker’s Healthcare Podcast
11 minutes 54 seconds
1 day ago
Premera Blue Cross’ In-House AI Chatbot Boosts Customer Service Efficiency
In this episode, Dr. Nathan Crock of Premera Blue Cross shares how the AI-powered chatbot “Alice” is helping hundreds of customer service representatives quickly find accurate information, reducing call times, improving member satisfaction, and enhancing internal knowledge management.
Becker’s Healthcare Podcast
The Becker's Healthcare Podcast is devoted to the people who power U.S. healthcare. Four new 15-minute episodes are released daily containing industry news, analysis and thought leadership from powerful healthcare decision-makers.
