Hi Beauty Bosses,

Bill Gates said “Your most unhappy customers are your greatest source of learning”.  Let’s be real, you’re going to get difficult clients, it’s inevitable.  Fortunately, most clients are going to be great but you need to be prepared for those bad apples.  Nalani and I have had this experience multiple times and want to share with you what we learned from it.  In this episode, Ren tells you about a Bridezilla she worked with in her early career and what she learned from the experience.   Looking back, there are definitely expectations you can set early on and you can decide when it's worth issuing a refund or even firing a client.  To make it simple, we'll give you a framework on how to best deal with difficult clients.  Grab a drink and get ready for some girl talk!