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In this engaging conversation, Jasmine and Kayla chat with Clare Ripsher from Five Star Therapist about her journey in the beauty industry, the importance of creating a memorable client experience, and strategies for client retention.

They discuss the significance of personal connections with clients, the need for continuous upskilling in the beauty field, and share humorous and outrageous stories from their experiences in the industry. Clare also shares insights on her training programs and how she aims to elevate the standards of beauty therapy.

TAKEAWAYS:

• Creating a five-star experience involves personal connections with clients.

• Client retention is built on trust and consistent communication.

• Upskilling is essential in the ever-evolving beauty industry.

• A memorable client experience can lead to referrals and repeat business.

• Understanding clients' needs is crucial for personalised treatments.

• The beauty industry is shifting towards niche specialisations.

• Effective communication can enhance the client experience significantly.

• Training staff to provide exceptional service is vital for business success.

• Listening to clients' feedback helps improve services and offerings.

• Building a community around your business fosters loyalty.

KAYLA: https://www.instagram.com/socialsforsalons/

JASMINE: https://www.instagram.com/bellabronzetans/

TIMELY: https://www.gettimely.com/

CLARE: https://www.instagram.com/5startherapist/