In this latest episode, our roving reporter, Nick, sits down with new BCHA board member, Hannah Garnett. From discussing Hannah’s experience of the sector, including in her role as Director for Community Services at Shelter, to their hopes for the future under

the new government, this episode explores the importance of housing services across the UK.

As a customer-lead endeavor, the views expressed in this podcast are of our participants only, and therefore not wholly reflective of those held by BCHA.

If you have a story to share on our talk shows, please get in touch with Mike Knowles, BCHA's Co Production Lead via email to

mikeknowles@bcha.org.uk.

(Recorded in summer 2024).

More about our podcast guest and BCHA board member, Hannah Garnett.

Hannah is a charity development specialist, having worked in the sector for the past 15 years, most recently Hannah has been working as a charity consultant across the UK, working alongside CEOs and Senior Leadership Teams to help them to overcome challenges

and grasp opportunities delivering transformation and developing innovative strategies to maximise impact.

Before owning her own consultancy Hannah most recently held senior leadership roles for the RNLI and Shelter. Hannah was the Director for Community Services and National Contracts at Shelter, transforming operating models to tackle the root causes of bad housing and homelessness contributing to national housing policy reform. At the RNLI, Hannah developed the User Experience strategy for IT infrastructure deployment, ensuring that the voices of over 40,000 staff and volunteers informed the development of new systems

and processes.

Graduating from the University of Hull with an MA in Development Studies, Non – Government Organisations and Service Design, Hannah also has Board experience at Home-Start.