What if we stopped designing technology for the average user and started designing for the people most often left out? Amy Low is Chief Executive of AbilityNet, a UK charity that helps people with disabilities use tech to live, work and thrive. In this episode, she joins BASELINE to expose the scale of digital exclusion, explain how AI is both a risk and an opportunity, and share a powerful new vision: inclusive design from the edges in.
From AI glasses that help a blind father read to his daughter, to the 94% of websites that still fail basic accessibility checks - this is a conversation about empathy, systems, and the real future of human-AI connection.
BASELINE exposes the truth behind AI’s unstoppable rise.
In-depth interviews with AI experts, real analysis, and insights you can trust on the technology reshaping our world.
00:00 – AI is more profound than fire
06:40 – How AbilityNet supports people
16:05 – Why accessibility must be designed in
18:42 – AI glasses and the power of Be My Eyes
27:33 – Spiky profiles and supporting neurodivergence
34:20 – The workplace after COVID
36:18 – Bias, hiring, and the myth of presenteeism
39:11 – Why “disabled” doesn’t mean “less capable”
41:45 – Simulation, joy, and digital purpose
47:30 – The case for designing from the edges
50:10 – Will AI take us to utopia or dystopia?
CONTACT IAN:
Web: https://www.baselinepodcast.com/
Email: info@baselinepodcast.com
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