Head Office Says We Have to Do it This Way

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Basadur Innovation Talks

Basadur Innovation (www.basadur.com)

21 episodes

2 days ago

Thoughts on innovation and creativity by Dr Min Basadur www.basadur.com

How To

Education

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Thoughts on innovation and creativity by Dr Min Basadur www.basadur.com

How To

Education

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Head Office Says We Have to Do it This Way

Basadur Innovation Talks

3 minutes 25 seconds

4 years ago

Head Office Says We Have to Do it This Way

This story shows that when a change is made with good intentions by one department, without considering the customer experience, chaos and dissatisfaction can result.