For our sixth and final episode of the year, we take a look toward 2024 industry predictions and trends, with a focus on three key themes: the quest for profitability, financial inclusion, and yes, you guessed it, Gen AI.

We start with Doug Blakey, editor of Retail Banker International (RBI), for five minutes of scene setting, then get to our expert panel: Leda Glyptis, author of Bankers Like Us, and Chief Client Officer at 10X; Theodora Lau, author of Beyond Good, and Mayur Vichare, Director of Strategy and Value Consulting at Backbase.

Conversation runs to just over 40 mins, and goes great with a large glass of mulled wine. Enjoy, and Merry Christmas!