HUMAN CHALLENGES OF THE NEW NORMAL

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Backstage at the Customer Experience

PowerHouse Consulting

12 episodes

1 week ago

This podcast will inspire on stage & backstage players to act in the interest of the Customer Experience. Host, Kathleen Peterson has 30+ years in the Customer Care industry & is a sought-after expert in the field of the Customer Experience. On this series Kathleen speaks candidly about everything from strategic visioning at the executive level to tactical aspects of running a Contact Center and the human elements that tie it together ... ultimately, inspiring you to take the show on the road and deliver on the Customer Experience strategy.

Management

Business

RSS

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Management

Business

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HUMAN CHALLENGES OF THE NEW NORMAL

Backstage at the Customer Experience

16 minutes 21 seconds

5 years ago

HUMAN CHALLENGES OF THE NEW NORMAL

In this episode Kathleen walks us through the trials and trauma that could be associated with our current COVID-19 crisis - from ensuring new remote workers have sufficient space to accomplish their day to day routines to maintaining mental health during these tough times.