"If you want people to move fast, you have to make it easy for them to do the right thing." Kelly Saunders, SVP of Restaurant Experience at Smashburger, has spent 14 years transforming how one of America’s fastest-growing burger brands trains, communicates, and executes. In this episode, Kelly sits down with Rachael Nemeth (Opus Training CEO) to unpack how she migrated 200 locations to Opus in just 60 days, what it really takes to win franchisee buy-in, and how training became the engine behi...
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"If you want people to move fast, you have to make it easy for them to do the right thing." Kelly Saunders, SVP of Restaurant Experience at Smashburger, has spent 14 years transforming how one of America’s fastest-growing burger brands trains, communicates, and executes. In this episode, Kelly sits down with Rachael Nemeth (Opus Training CEO) to unpack how she migrated 200 locations to Opus in just 60 days, what it really takes to win franchisee buy-in, and how training became the engine behi...
EP2: Building a People First Culture: Training, Hiring, and Leadership in the Service Industry
“Back to Basics” with Rachael Nemeth
23 minutes
8 months ago
EP2: Building a People First Culture: Training, Hiring, and Leadership in the Service Industry
Celton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry. Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees. Timestamps: Chapters 00:00 Introduction to CC's Coffee ...
“Back to Basics” with Rachael Nemeth
"If you want people to move fast, you have to make it easy for them to do the right thing." Kelly Saunders, SVP of Restaurant Experience at Smashburger, has spent 14 years transforming how one of America’s fastest-growing burger brands trains, communicates, and executes. In this episode, Kelly sits down with Rachael Nemeth (Opus Training CEO) to unpack how she migrated 200 locations to Opus in just 60 days, what it really takes to win franchisee buy-in, and how training became the engine behi...
