We’re joined by Dan Oblinger and Allan Tsang, negotiation coaches and consultants, to discuss the craft of negotiation and how to build stronger agreements with clients. As part of our Resiliency series, Dan and Allan talk about longevity in business negotiations and how forming solid relationships within agreements leads to a better rate of retention amongst clients.  In this podcast, Dan and Allan cover:  Studying the craft of negotiation and learning by doing  Listening as a company effort in negotiating  Acquiring clients through effective conversation and negotiation  Embracing the answers your clients have, both “yes” and “no” Doing your research on client longevity and why clients leave