Against a backdrop of prevailing uncertainties, strengthening the country's global competitiveness remains at the center of the IT-BPM sector's key priorities. Currently, there is particular focus on how technology can further or hinder the industry's agenda for the next couple of years and ultimately, how it will impact growth.

To ensure the sector’s growth, IBPAP leads conversations with stakeholders and partners on digitalization and human capital, which significantly influence (1) the Philippines’ economic recovery and (2) client/investor confidence in the country as an investment destination.

In this episode, IBPAP President and CEO Rey Untal discusses how digitalization and the pandemic are reshaping employer and employee perception on hybrid work, its sustainability, and how it has become a crucial aspect in the sector’s “now normal.”