Measuring Developer Experience Impact with Cost to Serve

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AWS Executive Insights

Amazon Web Services

254 episodes

3 days ago

The Executive Insights podcast, brought to you by AWS (Amazon Web Services), features peer-to-peer conversations between business executives on innovating for growth, building resiliency, and shaping the future of their organizations.

Learn more at AWS Executive Insights and follow us on LinkedIn. For video versions of these and other conversations, subscribe to our YouTube playlist.

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Learn more at AWS Executive Insights and follow us on LinkedIn. For video versions of these and other conversations, subscribe to our YouTube playlist.

Business

Technology

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Measuring Developer Experience Impact with Cost to Serve

AWS Executive Insights

21 minutes 5 seconds

3 days ago

Measuring Developer Experience Impact with Cost to Serve

Discover how Amazon measures and improves developer experience at enterprise scale in this interview with Jim Haughwout, VP of Software Builder Experience at Amazon. Drawing from Amazon's retail business expertise, Jim reveals how the "cost to serve" metric transforms developer productivity measurement by focusing on system-level efficiency rather than individual performance. Learn how Amazon balances developer autonomy with standardization, implements tension metrics to prevent gaming, and leverages AI to re-imagine software development workflows. This essential discussion provides practical frameworks for quantifying developer experience improvements and connecting them directly to business value, from deployment automation to AI-assisted development at scale.