Conquering CRM Resistance: Real Talk on User Adoption

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Awkward Silence

Ashley Steiner and Ed Gonzales

10 episodes

2 days ago

Welcome to Awkward Silence, where your hosts, Ashley Steiner and Ed Gonzales, dive deep into the world of Microsoft technologies. Focusing on the Power Platform, Dynamics 365 and Microsoft Business Applications, this podcast is your go-to source for all things tech. From the latest updates in business applications to valuable lessons learned in the field, Ashley and Ed cover it all. Tune in for insightful discussions, expert opinions, and sometimes, just a bit of awkward silences as they explore the ever-evolving landscape of Microsoft technologies.

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Conquering CRM Resistance: Real Talk on User Adoption

Awkward Silence

23 minutes 13 seconds

1 year ago

Conquering CRM Resistance: Real Talk on User Adoption

Join Microsoft Business Applications MVPs Ed Gonzales and Ashley Steiner in a candid discussion about user adoption in CRM implementations. They share insights from their experiences, including the difficulties of getting sales teams to embrace new systems, strategies for improving user adoption, and the value of empathy in the process. Listen in for real-world examples, humorous anecdotes, and practical advice on navigating the complexities of CRM user adoption.