The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
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The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
North American Airports See Higher Passenger Satisfaction Amid Record Crowds
AviationPros Podcast
27 minutes
1 month ago
North American Airports See Higher Passenger Satisfaction Amid Record Crowds
In this episode of the AviationPros Podcast, Editor-in-Chief Joe Petrie sits down with Michael Taylor, Senior Managing Director of Travel, Hospitality, Retail and Customer Service at J.D. Power.
The conversation dives into the findings from the 2025 North America Airport Satisfaction Study, revealing why passengers are reporting higher satisfaction levels even as air travel sets new records. Taylor explains how completed infrastructure projects, clear access and wayfinding, and the balance of local and global food and retail programs are influencing both traveler happiness and non-aeronautical revenue.
AviationPros Podcast
The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
