The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
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The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
How Airports Can Solve Overcrowding and Elevate the Passenger Experience with Premium Services and Smarter Design
AviationPros Podcast
30 minutes 38 seconds
4 months ago
How Airports Can Solve Overcrowding and Elevate the Passenger Experience with Premium Services and Smarter Design
In this episode of AviationPros Podcast, Chris Gwilliam, SVP of Global Business Development at Airport Dimensions, breaks down findings from the new Airport Experience 2025 (AX25) report. With 66% of travelers saying airports are more crowded than two years ago, the episode explores how terminals can adapt by optimizing underused space, introducing premium services like lounges and fast track, and building seamless digital experiences.
You’ll learn how affluent leisure travelers are reshaping airport strategies, why pop-up lounges and local retail matter more than ever, and how digital tools like dynamic pricing and unified apps can drive both satisfaction and spend.
You can read the entire AX2025 report here: https://airportdimensions.com/news-and-insights/ax25
AviationPros Podcast
The AviationPros Podcast features the leading minds across the aviation industry discussing the most pressing issues facing all facet of air travel. Each episode highlights best practices and innovation ranging from airport operations, ground support processes, business and general aviation trends, and MRO/maintenance facility optimization. The podcast series is produced jointly by Airport Business magazine, Aircraft Maintenance Technology and Ground Support Worldwide, which are all members of Endeavor Business Media’s Aviation Group.
