In this episode of ADM+S In Conversation, Natalie Campbell sits down with Dr Georgia van Toorn to talk about her recent paper, co-authored with Prof Terry Carney, titled 'Decoding the algorithmic operations of Australia's National Disability Insurance Scheme’.
In recent years, Australia’s National Disability Insurance Agency's (NDIA) has embarked on a digital transformation of its social services, with the primary goal of creating user-centric services that are more attentive to the needs of citizens.
However, Dr van Toorn explains how this digitised administrative process raises concerns about substantive fairness, accountability, and transparency, with systemic mistakes effectively beyond recourse to legal remedies, due to ‘black-box’ automated decision-making processes.
Connect with Dr Georgia van Toorn on Twitter or LinkedIn.