In this episode of Autom8 with Frends, Tiki interviews Sami Öfverberg, Head of Business Operations IT at ISS Palvelut, discussing the company's extensive services and their focus on automation and robotics. Sami shares insights on the role of robotic process automation (RPA) in legacy systems, the evolution of IT solutions over the past 15 years, and the impact of generative AI on their operations. The conversation also touches on future aspirations for automation and the importance of sharing success stories in the industry.
Key takeaways:
Automation and robotics initiatives. ISS Palvelut uses a combination of RPA (Robotic Process Automation), integration, and generative AI to enhance processes and user experiences and to automate bottlenecks and remove mundane tasks from employees.
GenAI applications. As one example ISS Palvelut has implemented generative AI to automate invoice description writing, where the AI corrects typos, arranges actions in incremental order, and removes inappropriate language, with human oversight for approval.
Best practices sharing. There's a lot of hype and huge expectations for GenAI, but in general we see a lot of discussion about experiments and ideas, but less concrete real-life success stories of big scale AI implementations with tangible business benefits.
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