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In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectations in the automotive industry. He emphasizes that today's customers want Amazon-like convenience, high-end service, and genuine warmth from their repair shops. Key takeaways include the importance of setting clear, realistic boundaries with clients, leveraging proactive and empathetic communication to build trust, and maintaining consistency through strong systems and daily habits.
If you'd like to be the next host of this podcast, contact Chris Cotton at Chris@autofixsos.com
Timestamps:
00:00 Passing the Torch: Autofix AdvisorCast
03:45 Managing Expectations Builds Trust
10:11 "Truthful Service with Tact"
13:57 Proactive Communication Prevents Client Loss
16:27 Customer Service Beyond Transaction
17:58 "Excellence Starts with Habits"
22:57 Passing the Autofix Advisor Baton
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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!
