Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
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Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
This One Stat Explains Why Customers Still Hate Buying Cars with David Thomas
Auto Collabs
27 minutes
2 months ago
This One Stat Explains Why Customers Still Hate Buying Cars with David Thomas
Send us a text What if the real reason car buyers feel frustrated has nothing to do with price? David Thomas has spent decades shaping how consumers understand and experience buying a car—from the early days of Autoblog to his current role unpacking research at CDK Global. In this episode, David joins Michael and Paul to talk about the hidden frictions of automotive retail and the disconnects that most dealers don’t even know they have. He also breaks down why Gen Z wants more in-person e...
Auto Collabs
Send us a text This former teacher used simple, repeatable hospitality—not buzzwords—to scale and auto group. Today’s guest, Adam Gaedke helped steer a dealership group through hyper-growth, an ESOP transition, and a full-blown culture shift rooted in hospitality. Starting as a salesperson, Adam rode the wave from one store to 18 in 18 months, sat on the board during the employee-ownership transition, and learned what it really takes to make “guest experience” more than a poster on the wall...
